Privacy Policy
Effective Date: 18/09/2025
Last Updated: 18/09/2025
At Breffni AI, accessible from https://breffniai.com, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our AI services.
1. Who We ArePrivacy Policy
At Breffni AI, accessible from https://breffniai.com, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our AI services.
2. Information We Collect
We may collect the following categories of personal data:
User Inputs: Conversations, prompts, uploaded content used for processing and improving AI performance.
Contact Information: Such as your name and email address when provided.
Payment Information: Billing data collected through our third-party payment processors.
Usage Data: Metadata about how you use our platform (device info, interaction logs) via third-party analytics.
3. How We Use Your Information
We process your data for the following purposes:
To Provide Our Services: Including AI responses and account functionality.
To Improve Our Models: We may use anonymized or aggregated user inputs to enhance our AI capabilities.
Customer Support: To respond to your inquiries or technical issues.
Marketing Communications: Only if you opt-in.
Legal Compliance: To comply with applicable laws and regulations.
4. Legal Basis for Processing
For users located in the European Economic Area (EEA), we rely on the following legal bases under the GDPR:
Consent – For marketing and certain optional data uses.
Performance of a Contract – To deliver the services you request.
Legitimate Interests – For improving services, fraud prevention, and security.
Legal Obligation – For complying with applicable laws.
5. Third-Party Services
We use trusted third-party providers to operate and support our services. These include:
ServicePurposeGo High LevelCustomer relationship managementOpenAIAI model processingGrokAI service integrationTwilioCommunication services (e.g., SMS, voice)
These providers may access limited user data only as necessary to perform their services, and each is required to uphold strong privacy and security standards.
6. Data Retention
We retain your data only as long as your account is active or until you request its deletion. Once deleted, your personal data is securely erased from our systems unless legally required to retain it.
7. Your Rights
Under applicable data protection laws (such as GDPR and CCPA), you may have the right to:
Request deletion of your data
Opt out of marketing communications
You can exercise these rights by contacting us at: [email protected]
8. Security Measures
We implement industry-standard security safeguards, including:
Encryption of data during transmission and storage
Access control to sensitive information
Use of secure third-party providers
While no system is 100% secure, we take reasonable steps to protect your personal data from unauthorized access, loss, or misuse.
9. International Data Transfers
Breffni AI does not directly transfer your personal data outside the EU. However, some of our third-party processors (e.g., OpenAI, based in the U.S.) may process data internationally. These providers are required to comply with GDPR standards through mechanisms such as Standard Contractual Clauses and Data Processing Agreements.
10. Children’s Privacy
Our services are not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised "Effective Date." We encourage you to review this policy periodically.
12. Contact Us
For any questions or concerns regarding your privacy or this policy, please contact:
Privacy Contact: [email protected]
This Privacy Policy is compliant with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and global privacy best practices.